Last updated: August 24, 2026
Written the way we'd actually explain it to you, not the way a wall of legal text usually reads. Full detail is below, but here's the gist first.
We've written this to be clear and genuinely fair to both sides, not just legal padding. It hasn't been reviewed by a lawyer, though, so if you'd like your own attorney to look it over before signing a project contract with us, just say so.
By hiring Apex Web Solution ("we," "us") or using this site, you're agreeing to what's on this page. If something here doesn't sit right with you, raise it before we start work, not after. We're an independent contractor to you, not your employee, partner, or agent, and nothing on this page or in a project contract makes us one.
We design, build, deploy, and maintain websites, as described on our Services page. What we're actually doing for you, and by when, gets written into a quote or proposal before any work starts. That document is what we build against, not just this page.
Our Foundation, Momentum, and Apex tiers on the Pricing page are a starting point, not a locked-in price for every project.
This page covers our general terms. Once we agree to work together, we'll send you a contract specific to your project: scope, price, and timeline. Signing that contract means you're agreeing to it and to this page. If the two ever disagree on something, the signed contract wins. If we ever start work before a contract is signed, for a small job or a quick fix, this page governs that work on its own until a contract is in place.
Most projects move through Discover, Design, Build, and Launch, as described on our Services page. To keep things moving, we need you to:
The slower you are here, the slower the project moves, and any delay you cause pushes our delivery dates back by the same amount. That's on you, not us, and it's not something you can later hold against us as a missed deadline.
Your quote includes a set number of revision rounds during design and build, typically two or three, spelled out in that quote. If you keep changing direction well past that, or want something that wasn't in the original scope, we'll flag it and quote the extra work before doing it. We won't bill you silently, but we also won't keep working past what's been paid for; if you'd like extra work done without agreeing to pay for it, we can pause until that's sorted.
Where a maintenance period is included (Momentum) or separately agreed (Apex), it covers day-to-day stuff: text and image updates, bug fixes, security patches, small design tweaks. It doesn't cover new features, new pages, added integrations, or a redesign, those get quoted as their own project. It also doesn't cover issues caused by changes made to the site, hosting, or related accounts by you or anyone other than us after we hand it over, those are on whoever made the change. Unused maintenance time doesn't roll over or convert to a refund.
For two weeks after your site goes live, we'll fix anything that's genuinely broken, meaning it doesn't work the way your contract said it would, at no extra cost. That doesn't cover issues caused by changes made after launch by you or anyone other than us, or by third-party services (hosting, plugins, integrations) acting up on their own. It's separate from ongoing maintenance; it's just us making sure what we handed off works as agreed.
Pay in full, and the final design and code are yours. Until then, it's ours, and we can hold back source files and admin access, or take a site offline, until payment clears. We like showing off our work, so we'll feature your project in our portfolio and marketing unless you ask us not to, in writing. Stock photos, fonts, plugins, or other licensed pieces we use stay under their own licenses, we don't own those, and neither do you.
Your site might lean on outside services: domain registrars, hosting, form tools like EmailJS, payment processors, analytics. Those are run by other companies, not us. If one of them goes down, changes pricing, or drops a feature, that's between you and them. We'll help however we reasonably can, but we can't fix someone else's platform.
Anything you give us, text, photos, logos, testimonials, needs to actually be yours to use, or licensed for use. If something you hand us turns out to infringe on someone else's rights, or gets us into a legal dispute, that's on you: you agree to cover our reasonable legal costs and any damages that come from it, not us.
Whatever you tell us about your business while we work together stays between us. We don't share it around. We do keep the right to say we built your site, as part of our own portfolio and marketing, per the ownership section above.
We build things properly and test what we ship, but here's what we can't promise, and won't be on the hook for:
If we don't hear from you for 30 days during an active project, no feedback, no content, nothing, we'll treat that as a pause. After 60 days of silence, we may close the project out and bill for work already done. Picking it back up after that means requoting from where things left off.
Either of us can cancel, just put it in writing. You pay for whatever's been done up to that point. Deposits already paid aren't refunded once work has started, unless we've agreed otherwise in writing. If you don't pay when you're supposed to, or otherwise break what we've agreed to, we can pause or end the project ourselves without that counting as us breaking our end of the deal.
Neither of us is on the hook for delays caused by things genuinely outside our control, natural disasters, major service outages, and the like. We'll pick back up as soon as reasonably possible once things clear.
If a disagreement comes up, talk to us first. Both sides agree to spend at least 30 days trying to work it out directly before either of us takes it to court. Most issues are a lot cheaper and faster to fix with a conversation than a lawsuit.
We might update this page as our services change. Whatever version was live when you signed your contract is the one that applies to your project. Keep using us after we've posted an update, and that update applies to you too.
A few standard things that keep this page and your contract airtight together:
Something here doesn't make sense, or you just want to talk it through before signing anything? Email contact.apexwebsolution@gmail.com or call 551-226-1577.